support.

How to reach us

The fastest way to reach the team is by email. Pick the lane that fits your question — they all reach a real human.

• General — cp@callingmoonshots.com
• Customer support — support@callingmoonshots.com
• Billing & subscriptions — billing@callingmoonshots.com
• Privacy & data-rights requests — privacy@callingmoonshots.com
• Legal & DMCA — legal@callingmoonshots.com

Response time

We aim to reply within 2 business days for support and billing, and within 5 business days for legal and privacy. Time-sensitive matters should be flagged in the subject line — "urgent", "security", or "billing — refund".

What we can help with

• Account access, login problems, and password reset
• Subscription changes, cancellations, and refund requests
• Bugs, errors, and accessibility issues
• Privacy or data-rights requests under GDPR, CCPA, or similar laws
• Reporting suspected abuse of the domain or email
• Press, partnerships, and general correspondence

Cancelling a subscription

• Web subscriptions — cancel from your account settings or email billing@callingmoonshots.com.
• Apple App Store — Settings → Apple ID → Subscriptions on your iOS device, at least 24 hours before renewal.
• Google Play — Google Play → Subscriptions.

Cancellation takes effect at the end of the current billing period. Refund eligibility is described in our Terms of Service.

Privacy of your message

Mail you send is forwarded by Cloudflare Email Routing to our team mailbox over encrypted SMTP (STARTTLS where supported), and is not shared with third parties beyond the processors described in our Privacy Policy.

Terms

Use of this site and the support channel is subject to our Terms of Service.