support.

Help with painting, saving, membership and your Tinkerhue account.

1. Get in touch

Email tinkerhue@callingmoonshots.com. We aim to reply within 2 business days. Include your device model, iOS or iPadOS version, the Tinkerhue version and what you were trying to do. A screenshot helps if you choose to share one. Do not send passwords, Apple sign-in codes or payment card details.

Privacy and data requests: privacy@callingmoonshots.com.

2. Paint, turn and compare

Use one finger to paint, two fingers to turn the object, and pinch to zoom. Open the object browser to choose an object. Hold a preview to compare the original colours with your blank canvas; your painting is not changed by the preview.

3. Save a version

Your working paint saves automatically on the device. To keep a named version choose Finish → Save to collection, or share a picture or video. Saved paintings survive closing the app; recent Undo steps do not. There is no cloud backup of paintings in this version, so export anything you want to keep before deleting the app or changing device.

To save a picture or video to Photos, allow "Add Photos" when iOS asks. Tinkerhue can only add to your library. If you said no, change it in iOS Settings → Tinkerhue → Photos.

4. Reminders

Painting reminders are optional and appear only if you allowed notifications. To stop them, open iOS Settings → Notifications → Tinkerhue and turn notifications off.

5. Restore your membership

1. Make sure the device is signed in to the Apple Account that bought the membership.
2. Open ••• menu → Settings → Account & membership → Restore purchases.
3. If the store is not available, check your connection and try again. Free objects and your paintings stay available meanwhile.

The Apple Account you sign in to Tinkerhue with and the one that pays can be different. Restoring checks the App Store purchase; signing in alone does not create a subscription.

6. Cancel, or ask for a refund

Open Settings → your name → Subscriptions → Tinkerhue on your device, or choose Manage subscription in the app. Apple explains cancelling here. Apple handles billing, so refund requests go through reportaproblem.apple.com. Deleting the app or your account does not cancel a subscription.

7. Delete your account

Open ••• menu → Settings → Account & membership, choose Delete account (or Delete guest account) and confirm. Accounts linked to Apple may ask you to sign in again so we can verify you and revoke the Apple connection. If the request fails, reconnect and try again; the app only reports success once our server confirms. Account deletion does not cancel a subscription or remove paintings on your device. The Privacy Policy lists the limited records that can remain.

8. Move to a new device

Sign in with Apple to reconnect your account, then use Restore purchases. Paintings do not move with the account, so export them first.

9. Policies

Privacy Policy · Terms of Use · Tinkerhue is published by Calling Moonshots Inc.